Effective Date: June 24, 2026
Acceptance of Terms
By accessing this website, requesting a quote, placing an order, submitting artwork, or purchasing products or services from True Brand Ink, you agree to be bound by these Terms & Conditions.
If you do not agree with these terms, please do not use this website or our services.
Services
True Brand Ink provides graphic design, print brokerage, promotional products, branded merchandise, apparel, signage, marketing materials, and related creative services.
True Brand Ink works with third-party production partners and suppliers to fulfill many products and services offered through our website.
Quotes and Pricing
All quotes are valid for thirty (30) days unless otherwise stated.
Prices are subject to change without notice due to vendor pricing changes, material costs, shipping costs, or other factors beyond our control.
Orders are not considered accepted until payment arrangements have been confirmed.
Customer Artwork Responsibility
Customers are solely responsible for all content submitted for production.
By submitting artwork, files, logos, photographs, trademarks, designs, or other content, you represent and warrant that:
- You own the rights to the submitted materials, or
- You have obtained all necessary permissions and licenses for their use.
True Brand Ink reserves the right to refuse any order that may violate copyright, trademark, intellectual property, or applicable laws.
Copyright and Indemnification
The customer agrees to indemnify, defend, and hold harmless True Brand Ink, its owners, employees, contractors, suppliers, and affiliates from any claims, damages, liabilities, costs, or legal expenses arising from materials submitted by the customer.
This includes claims involving:
- Copyright infringement
- Trademark infringement
- Unauthorized use of artwork
- Intellectual property violations
Proof Approval
Customers are responsible for reviewing all proofs carefully before approval.
Approval of a proof confirms acceptance of:
- Spelling
- Grammar
- Layout
- Colors
- Sizing
- Quantities
- Contact information
- Artwork placement
Once a proof has been approved, True Brand Ink is not responsible for errors that were present in the approved proof.
Additional charges may apply for revisions requested after approval.
Color Variations
Printed colors may vary from colors viewed on computer monitors, mobile devices, proofs, previous orders, or samples.
Slight color variations are considered normal within industry standards and shall not be considered defects.
Production and Delivery Times
Production schedules are estimates only.
True Brand Ink is not responsible for delays caused by:
- Suppliers
- Manufacturers
- Shipping carriers
- Weather events
- Material shortages
- Labor disruptions
- Circumstances beyond our control
No guarantees are made regarding specific delivery dates unless agreed to in writing.
Shipping
Risk of loss transfers to the customer upon delivery to the shipping carrier.
True Brand Ink is not responsible for shipping delays, lost packages, damaged shipments, or carrier errors.
Customers should report shipping issues promptly so we may assist in filing claims when applicable.
Returns and Refunds
Because most products are custom manufactured, printed, or personalized, all sales are generally final.
Refunds, reprints, or replacements may be offered solely at the discretion of True Brand Ink if an error is determined to be caused by True Brand Ink or its production partners.
Refund requests must be submitted within seven (7) days of receipt.
Promotional Products and Apparel
Actual product colors, materials, sizes, imprint placement, and manufacturing specifications may vary slightly from digital images, mockups, proofs, or product descriptions.
Such variations are not considered defects.
Limitation of Liability
To the maximum extent permitted by law, True Brand Ink shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services or products.
True Brand Ink’s total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.
Website Content
All website content, logos, graphics, text, and original materials created by True Brand Ink remain the property of True Brand Ink unless otherwise agreed in writing.
Unauthorized use, reproduction, or distribution is prohibited.
Changes to These Terms
True Brand Ink reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Updated versions will be posted on this page with a revised effective date.
Contact Information
True Brand Ink
Email: info@truebrandink.com
Website: https://truebrandink.com